Returns and Refunds

Return, Refund and Exchange Policy

At ghardailoma.com, we aim to provide a reliable and satisfying shopping experience. If a product is damaged, defective, incorrect, incomplete, or does not meet its description, you may request a returns and refunds, or exchange in accordance with this policy and applicable laws of Nepal.

Return Period

  • Please raise your return request within 7 days of receiving your order.
  • Provide your Order Number, the reason for the return, and supporting photos or videos where applicable.
  • Keep your invoice, receipt, and delivery details until your request is resolved.
  • This policy does not limit any additional rights available to consumers under applicable law.

Eligible Reasons for Return

You may request a return, refund, or exchange if:

  • Damaged product: The product arrives broken or visibly damaged.
  • Defective product: The product does not function as intended.
  • Missing items: Parts, accessories, or items included in the order are missing.
  • Incorrect product: You receive a different product, size, color, model, or variant from what you ordered.
  • Expired product: A product that should be within its expiry period arrives expired.
  • Size or fit issue: An eligible product does not fit as expected, subject to its condition and applicable consumer rights.
  • Product mismatch or dissatisfaction: The product does not match its description or you are dissatisfied with your purchase, subject to the conditions and exceptions provided by applicable law.


Return Conditions
To help us process your return, please follow these conditions:

  1. Product condition: Keep the product unused and in its original condition. Clothing may be tried on carefully to check the fit but should not be worn beyond trying it on.
  2. Tags and accessories: Return the original tags, manuals, warranty cards, accessories, freebies, and other included items, where applicable.
  3. Packaging: Return the product with its original packaging and protective materials where available. Place the manufacturer’s box inside suitable outer packaging.
  4. Packaging protection: Do not write on, apply stickers to, or tape directly onto the manufacturer’s product box.
  5. Return details: Include your Order Number and Return Tracking Number, if provided, with the return package.

Products that have been used, altered, or damaged by the customer may not qualify for a return where exclusion is permitted by law. Any applicable legal exceptions for particular product types will be respected.


Products That May Not Qualify for Return
A return or exchange may be restricted where permitted by applicable law, including situations where:

  • The product has been used or its quality or quantity has been altered by the customer.
  • A perishable product has spoiled after delivery because it was not handled or consumed appropriately.
  • A product with a legally applicable sealed-packaging restriction has been unsealed.
  • A product’s stated expiry or permitted return period has passed, where the restriction is lawful.

These exclusions do not apply where the product was already defective, damaged, expired, incorrect, or otherwise subject to a return or remedy under applicable law.

Refund Policy and Processing Time

  • Once your return request is received, our team will review the details and provide instructions for the next steps.
  • Where a return is approved, we will arrange the applicable refund, replacement, or exchange in accordance with the law and the customer’s eligible remedy.
  • Refund timeline: We aim to process approved refunds within 5–10 business days after the return is accepted and the necessary checks are completed. The time taken for the amount to reach your account may vary by bank or payment provider.
  • If a product is defective, damaged, incorrect, incomplete, or does not match its description, the appropriate refund or other remedy will be provided in accordance with applicable law.
  • No deduction or additional charge will be imposed where prohibited by law.


Refund Methods
Refunds will be arranged using an appropriate payment method:

  • Online payment or QR payment: Refunds will generally be made to the original payment method where available.
  • Bank transfer: If the original payment method cannot be used, we may request verified bank details to arrange the refund.
  • Cash on Delivery (COD): Refunds may be made through a verified bank transfer or another mutually agreed method.

We will confirm the refund method with you before processing it. Please provide accurate payment details when requested.

Return Shipping Costs

  • If the return is due to a damaged, defective, incorrect, expired, or incomplete product, Ghardailoma.com will coordinate the return arrangements and applicable shipping costs in accordance with the law.
  • For other return requests, shipping arrangements and any applicable costs will be communicated clearly before the return proceeds.
  • No return-related charge will be applied where prohibited by applicable consumer protection law.

How to Request a Return or Refund

Follow these steps to request a return:

  1. Contact us: Reach out to Ghardailoma.com within the applicable return period.
  2. Share your details: Provide your Order Number and a clear explanation of the issue.
  3. Provide evidence: Send photos or videos if the product is damaged, defective, incorrect, or incomplete.
  4. Follow instructions: Our team will explain the return, collection, or shipping process.
  5. Keep tracking details: Retain your return receipt and tracking number until the matter is resolved.

Please contact us before sending a product back so we can guide you through the correct process.
We will review your request and communicate the next steps as clearly and promptly as possible.

Note: This policy is subject to applicable laws and regulations of Nepal. Nothing in this policy is intended to exclude or restrict a consumer’s statutory rights.